SUPPORTING
Matching needs everywhere in Europe. In Arkaden-Torgterrassen (Norway), for instance, home delivery services were set up during the Christmas period. The center’s customers were able to have orders placed with the various stores delivered. The service allowed us to keep in touch with our most vulnerable visitors. Click & collect and call & collect services have also been successfully rolled out elsewhere in Europe.
COMMUNICATING
To maintain and tighten links with retailers in shopping centers, the Group is launching an application to facilitate communication between retailers and the teams at each shopping center. The App offers 18 features ranging from practical information and internal messaging to job offers, surveys, CRM, operations calendar and center events.
STANDING UNITED
Our centers are located in high-density areas and all boast considerable capacity. To complement the service provided by local vaccination centers, we opened up special vaccination spaces in many of the centers in our portfolio, from Norway to Italy. The first vaccine dose was administered in January 2021 at the Metro Senter center in partnership with the municipality of Lørenskog. Many other centers hosted similar structures, including Porta di Roma in Italy, where over 400,000 people were vaccinated.
